Journal of Medical Physics and Applied Sciences

Assessment of Patientsâ?? Satisfaction with Nursing Care and Associated Factors in Goba Hospital, Goba-Town, South-East Ethiopia

Background: To evaluate and improve the quality of care provided, it is of vital importance to investigate the quality of care in the context of health care. Patient satisfaction is a significant indicator of quality of care. Since patient centered care has become a major concern of health care providers, patient satisfaction. With nursing care become a pivotal indicator of quality of care provided in Hospitals given the fact that nurses provide the primary services to patients’ satisfaction.

Objectives: To assess patient satisfaction with nursing care and associated factors in Goba hospital, Bale zone, South East Ethiopia June 2013

Methodology: A cross sectional study design was conducted in Goba Hospital in three wards, namely medical ward, surgical ward and Obstetrics and gynecology wards from April 1 2013 to May 1 2013 using convenient sampling method. The study population was adult patients admitted in to the three wards for at least two nights. Those who were unconscious and unable to communicate were excluded.

Results: A total of 250 adult patients from the study wards medical, surgical and gynecological wards were interviewed and all of them participated in the study. Participants who were males and participants who had history of previous admission were more satisfied. The overall rating of satisfaction was 54%. The top aspects that patient scored highest for their satisfaction with nursing care were, there always being nurse around if patients needed one, nurse’s helpfulness and nurses treatment of patient as an individual. Satisfaction items patients least satisfied were the amount of information nurses gives to patients about their condition and treatment, the way nurses explain things to patient and the type of information nurses give to patient about their condition and treatment. Sex was the significant predictor of patient satisfaction with nursing care (P-value<0.05).

Conclusion: Most participants complain about the services given at hospital. This study shows that there are common problems for participants under study. So, the most important factors inhibiting patients’ satisfaction are organizational and environmental factors like high cost of the services, noncompliance to treatment and lack of continuity of care. There is also communication gap between nurses and the participants.

Recommendation: Health care providers especially nurses should have caring attitude, good communication skill to enhance patients’ satisfaction.

Author(s):

Tilahun Ermeko Wanamo*, Ahmed Yasin Mohammed and Fikadu Nugusu Dessalegn

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